Everything you need to know for your stay
Your stay in our Metzgermayr apartments is just around the corner? Here you will find all the information you need. Should you still have any questions, we are always at your disposal.
Prices & important information
- Free WLAN throughout the house
- Cosy lounge on the ground floor, furnished with old wood from our farm. Here, you will find a small farm library and board games
- Free car park directly at the house
- Lift, so that all flats are accessible without barriers
- Garden with sunbathing lawn and playground
- Raised herb bed, to pick your own herbs by arrangement
- Lockable bike & ski room in the attic with ski boot dryer
- Rental of snowshoes, toboggans and walking sticks on request
- Laundry room for our guests in the basement (with washing machine and tumble dryer, each usable for a small fee of 2 €)
- Anti-allergy bed linen and towels, pillows and blankets
- Kitchenette with induction hob, oven, kettle, fridge with freezer compartment and dishwasher
- Crockery, cutlery and cooking utensils
- Children's equipment on request (extra bed & high chair)
- Satellite TV
- Bathrooms with shower, WC and bidet
- Wooden floors in all flats (we ask that you only walk on them with slippers)
- Controlled room ventilation
- Final cleaning of the apartment
- As our guest, you will receive the “Südtirol Guest Pass” (free use of all means of public transport in South Tyrol).
- All our apartments are no-smoking holiday flats.
- Deposit: A deposit of 30% of the total price is due to secure the reservation. The remaining amount is then paid the day before departure.
- Cancellation conditions (if you are unable to start your booked holiday or have to cancel your trip):
- - For cancellations up to 30 days before arrival, the deposit will be retained. - If you cancel between 29 and 15 days before arrival, we will charge 30% of the booked holiday price.
- We also recommend taking out cancellation insurance, such as “Europäische Reiseversicherung”.
- Payment options: payment by card or cash (bank transfer only possible in advance).
Since 1 January 2023, it is no longer permitted to pay amounts of more than €4,999.99 in cash in Italy. However, the following means of payment are permitted: bank transfer, debit cards and credit cards. - We ask you to settle the bill the day before departure
- You can move into the apartments from 3:00 pm on the day of arrival. Please let us know your approximate arrival time. On the day of departure, we ask you to vacate the apartments by 10:00 am.
- Extras that can be booked (extra charge):
- - Change of towels and bed linen - Farm produce such as milk, potatoes, eggs (subject to availability)
- Cancellations within 14 days of arrival will incur a charge of 70% of the total amount booked.
- In the event of no-show, late arrival or premature cancellation, 100% of the accommodation price will be charged.- The prices are to be understood per accommodation unit and per night.
- - High season: arrival and departure on Saturday, with a minimum required stay of 7 nights .
- - Low season: minimum required stay of 3 nights. A surcharge applies for stays shorter than 3 nights.
- In high season, the apartments Dolomit and Aurora on the 2nd floor can only be booked for a minimum of 4 people.
- The prices include final cleaning, electricity, hot water, WLAN and satellite TV.
- The local tax of €2.50 per person/night from the age of 14 is not included in the price and has to be paid on site.
- Please treat our house with the same respect as you would your own home. We have made a lot of effort to make the apartments a beautiful place where our guests feel like home. In the event of any damage found at the end of the stay, the corresponding amount will be charged.
- The stay is free for children up to 2 years.
- Children from 2-14 years are charged €10 per night and from 14 years, the full price applies. Extra beds are available on request.
- Unfortunately, your four-legged friends are not allowed in our hotel.
- Pick-up service from the bus stop and train station on arrival and departure
- Change of towels and bed linen on request and for an extra charge
